Frequently Asked Questions

Yes, mobile or email verification is required to activate your account. This ensures the authenticity of profiles and enhances security. You’ll receive an OTP to your registered mobile number or email during signup, which must be verified to access full features.

Absolutely! You can update your profile details, such as personal information, preferences, or photos, anytime from the profile settings page. Ensure your changes are saved, and they’ll reflect instantly for other users to see.

Go to your profile settings and select the “Upload Photo” option. Choose a clear, recent photo (JPEG/PNG, max 5MB) and upload it. You can update or replace your photo anytime to keep your profile appealing.

Free membership allows you to create a profile, browse matches, and send interests. Premium membership (Gold, Diamond, Platinum, Star) offers additional features like unlimited messaging, priority visibility, advanced filters, and access to the E-meet Your Mate feature. Visit the membership page for details.

Log in to your account, go to the membership section, and choose a plan (Gold, Diamond, Platinum, or Star). Follow the payment process using your preferred method. Your account will be upgraded instantly upon successful payment.

No, there are no hidden charges. All membership plan costs are transparently listed on the membership page. You’ll only be charged for the plan you select, with no additional fees unless explicitly stated.

Yes, you can cancel your Premium plan from the account settings page. Cancellation stops auto-renewal, but you can continue using premium features until the current billing cycle ends. Contact support for assistance if needed.

You control your profile’s visibility in the privacy settings. By default, only registered members can view basic details (e.g., name, age, religion). Premium members can see additional details if you allow, and you can restrict sensitive information like contact details.

Yes, you can hide your profile by enabling the “Deactivate Profile” option in your settings. This makes your profile invisible to others while retaining your data. You can reactivate it anytime by logging in.

We prioritize your data security with industry-standard encryption and strict privacy policies. Your information is stored securely, and you can control what’s shared. Regular audits and profile verification ensure a safe environment.

Our matching algorithm analyzes your profile details, preferences (e.g., religion, caste, location), and activity to suggest compatible matches. It prioritizes mutual interests and profile completeness to provide accurate daily recommendations.

Yes, our advanced search allows filtering by religion, caste, region, profession, and more. You can customize your search criteria to find matches that align with your preferences, available to both free and premium members.

In the search section, select “Advanced Filters” to set criteria like age, education, income, or lifestyle preferences. Save your filters to get tailored results. Premium members have access to additional filter options for more precision.

To send an interest, visit a profile and click “Send Interest.” You’ll be notified when someone sends you an interest. Free members can send limited interests, while premium members can send unlimited interests and initiate chats.

Premium members can view a list of users who visited their profile in the “Profile Visitors” section. Free members can see limited visitor information, encouraging an upgrade for full access.

If you suspect a profile is suspicious, click “Report Profile” on their page and provide details of your concern. Our team reviews reports promptly to maintain a safe and trustworthy community.

Yes, all profiles undergo email and mobile verification via OTP. Premium members can opt for additional document verification (e.g., ID proof) to earn a verified badge, enhancing trust among users.

We accept credit/debit cards, UPI, net banking, and mobile wallets through a secure payment gateway. Available payment options are listed on the membership page, tailored to your region.

Refunds are subject to our refund policy. If you cancel within the first 7 days of a new plan, you may be eligible for a partial refund. Contact support@indiamatrimony.com for refund requests and details.